Answer

What happens if payment fails?

If a payment fails, your licence moves into a grace window and we notify you. If billing is not restored, the licence can be suspended and reclaimed.

In plain English

  • Grace starts immediately
  • You get proactive alerts
  • Suspension happens if unresolved
  • Inventory can be reclaimed

How it works

  1. Payment fails
  2. Grace window opens
  3. Update billing method
  4. Licence restores or is reclaimed

Common questions

How long is the grace window?

The current grace window is shown in your dashboard.

Will my region be reclaimed?

Yes, if billing stays inactive past the grace window.

Do I get notified?

Yes. We send lifecycle notifications automatically.